Effective Date: 05-09-2026
At WellSerra, we aim to process and deliver your orders as quickly and safely as possible.
1. Order Processing
Orders are generally processed within 1–2 business days after successful payment.
Orders may take additional time during:
* Sales and promotional periods
* Public holidays
* High-demand periods
* Unforeseen operational or logistics delays
2. Delivery Time
Estimated delivery time is generally 3–7 business days after dispatch, depending on your location and courier service.
Remote or difficult-to-service locations may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Free shipping may be offered on selected orders or during promotional periods.
4. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through your registered email address, mobile number, or other available communication channel.
5. Incorrect Address
Please ensure that your shipping information is correct before placing an order.
WellSerra may not be responsible for delays or additional charges resulting from an incorrect or incomplete delivery address provided by the customer.
6. Damaged Packages
If your package appears damaged or tampered with at the time of delivery, please contact our customer support team as soon as possible and provide photographs or other relevant evidence.
7. Delivery Delays
Delivery timelines are estimates and may be affected by courier delays, weather, natural events, strikes, government restrictions, or other circumstances beyond our reasonable control.
For assistance with your order, contact:
WellSerra
Email: wellserrasupport@gmail.com
Phone: 7985967255