Effective Date: 05-09-2026
At WellSerra, we want you to have a positive experience with our products.
Because our products are personal-care products, returns may be subject to hygiene and safety requirements.
1. Eligible Returns
A return or replacement may be considered if:
* You received a damaged product
* You received an incorrect product
* The product received is defective or has a manufacturing issue
* The product is missing from your order
Please contact us within 48 hours of delivery** for damaged, incorrect, or defective products.
2. Unboxing Evidence
For damaged, incorrect, or missing products, we may request photographs or an unboxing video showing the package and product received.
This helps us investigate and resolve the issue efficiently.
3. Non-Returnable Products
For hygiene and safety reasons, opened or used personal-care products may generally not be eligible for return unless the product is defective or the issue is attributable to WellSerra.
Products that have been altered, damaged, or misused after delivery may also be ineligible for return or replacement.
4. Refunds
If a refund is approved, it will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to reflect in your account may depend on your bank or payment service provider.
5. Replacement
Where appropriate, WellSerra may offer a replacement instead of a refund.
6. Order Cancellation
Cancellation requests are subject to our Cancellation Policy and may not be possible once an order has been dispatched.
7. Contact Us
To request a return, replacement, or refund, contact:
WellSerra
Email: wellserrasupport@gmail.com
Phone: 7985967255
Please include your order number and details of the issue.